Returns & Exchanges
At OLD ORDER, we stand by the quality of our craftsmanship and offer a 30-day return window for all unworn items in their original packaging. Please ensure all tags remain attached to qualify for a full refund or exchange.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Place the merchandise back in its original OLD ORDER box, ensuring all protective tissue and authentic tags are included.
Ship It Back
Print the prepaid shipping label provided via email and drop off the package at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned goods, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing